What Information We Collect

When you sign up for our programs or contact us, we need certain information to provide our services effectively.

Information You Give Us Directly

• Your name and email address when you register
• Phone number if you want updates via text
• Payment details processed through secure third-party systems
• Any feedback or questions you send through our contact forms
• Technical background information for course placement

Information We Collect Automatically

Like most websites, we collect some data about how people use our platform. This helps us fix problems and improve the learning experience.

• Browser type and device information
• IP address and general location data
• Which pages you visit and how long you stay
• Course progress and completion rates
• Login times and frequency of access

How We Use Your Information

We don't sell your data to anyone. Period. Here's what we actually do with it:

• Send course materials and updates about your enrolled programs
• Process payments and maintain enrollment records
• Respond to your questions and provide technical support
• Track your progress through courses you've enrolled in
• Send occasional emails about new courses or important changes
• Improve our platform based on how students interact with content
• Comply with legal requirements under Taiwan law

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. Nothing creepy, just practical stuff that makes the site work better.

Essential Cookies

These keep the platform functional. They remember your login status and course settings. You can't really turn these off without breaking everything.

Analytics Cookies

We use these to see which courses are popular and where students get stuck. The data is anonymized and we only use it internally to improve our programs.

Sharing Your Information

We keep your data private, but there are a few situations where we share limited information with trusted partners.

Service Providers

We work with companies that help run our platform. They might handle payment processing, email delivery, or video hosting. These partners can only use your data to provide services we've hired them for.

Legal Requirements

If Taiwan authorities require us to disclose information under applicable law, we'll comply. We'd also share data if necessary to prevent fraud or protect someone's safety.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your information:

Access and Correction

You can request a copy of the personal data we hold about you. If something's wrong, let us know and we'll fix it within 15 days.

Deletion

Want us to delete your account? Email us and we'll remove your data within 30 days. Keep in mind we might need to keep some records for legal or accounting purposes.

Marketing Communications

Every promotional email has an unsubscribe link. Click it and you won't hear from us again unless it's about a course you're actively enrolled in.

Data Portability

Need your course completion records or certificates? We can provide them in a standard format you can use elsewhere.

How We Protect Your Data

Security matters to us. We use industry-standard measures to keep your information safe from unauthorized access.

• All data transmissions are encrypted using SSL/TLS protocols
• Payment information never touches our servers directly
• Our databases are protected with multiple security layers
• Staff access to personal data is strictly limited and logged
• Regular security audits and updates to our systems

That said, no system is completely bulletproof. We do our best, but can't guarantee absolute security. If we experience a data breach, we'll notify affected users within 72 hours as required by Taiwan law.

Data Retention

We keep your information only as long as needed for legitimate purposes.

Active Students

While you're enrolled in courses, we maintain all your data to support your learning experience.

After Course Completion

We keep completion records and certificates for 7 years to verify your credentials if needed. Other data gets deleted after 3 years of inactivity.

Financial Records

Payment and invoice data is retained for 5 years to comply with Taiwan's tax and accounting regulations.

International Data Transfers

Our servers are located in Taiwan, but some service providers we use operate in other countries. When data crosses borders, we ensure adequate protection through contractual safeguards.

If you're accessing our platform from outside Taiwan, understand that your data will be processed under Taiwan's privacy laws.

Children's Privacy

Our courses are designed for adults interested in database administration careers. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal data, contact us and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll email active students and post a notice on our website.

The date at the top shows when we last revised this document. Continuing to use our platform after changes means you accept the updated terms.